calliopes_pen: (amberleewriter had to be there Methos)
calliopes_pen ([personal profile] calliopes_pen) wrote2011-11-14 08:43 am

Success!

I finally solved my problem with being unable to connect to those four sites. If anyone else out there is having something similar, it was a problem with DNS.

In the command window, I typed in each bit of my IP address. Things were fine. However, if I typed in my DNS servers, the request (whether pinging or tracert) always ended up timing out, and saying something about them not existing. I also discovered that my DNS servers just so happened to match one of the many caught up in this mess with the FBI—typed in my IP address first, before finally realizing it needed my DNS. Comcast was useless in this regard, didn’t know what it was about when they were the ones that e-mailed about it, and kept asking if I had ever used a virus scanner before. Of course, I perform a scan every 10 minutes or so, use a firewall, checked with the Malicious Software Tool, and none of them found a problem outside of the normal cookie. He seemed confused, and said he couldn't help. I’m going to assume my DNS server was shut down, since my problems began when that little operation was brought to a halt.

Since the DNS was no longer workable, and flushing it did absolutely nothing, I decided to change my DNS server to Google Public DNS, since it was suggested in answer to another question from someone in Comcast’s forums. Immediately, I could get to Insanejournal, Demonoid, That Guy With The Glasses, and Clique Clack again. Changed it on Dad’s laptop, and he can reach each site again, too.
yamx: (Default)

[personal profile] yamx 2011-11-15 12:07 am (UTC)(link)
If it was me, I'd write a letter of complaint to Comcast (including the explanation you now have). Tech "support" who tells you, "Try a virus scanner. Oh, you have? Sorry, can't help you, that's all I know how to do!" is just not acceptable.
ext_29722: (Default)

[identity profile] alejandradd.livejournal.com 2011-11-15 01:33 am (UTC)(link)
Oh, there you go. Do I get points for suspecting it was the ISP and not you? :P
ext_29722: (Default)

[identity profile] alejandradd.livejournal.com 2011-11-15 01:36 am (UTC)(link)
The Google Public DNS is a really good tip. Never heard of it before.